Got Questions? We've Got Answers!
Everything you need to know about Leather Jackets:
How can I quickly identify if the leather is genuine?
How can I quickly identify if the leather is genuine?
One of the simplest ways to determine whether a piece of leather is authentic is to read the label. A product is a manmade alternative to real animal leather if it uses terminology like synthetic, polyester, leatherette, or vegan leather.
Are leather jackets durable?
Are leather jackets durable?
Leather jackets can be very durable, depending on the quality of leather used. At Martin jackets, we use high-quality premium leather, crafted with care that ensures the long-term durability of your product.
How can I prevent my leather jacket from fading?
How can I prevent my leather jacket from fading?
When leather coats are exposed to heat or sunlight, they may eventually fade. To prevent fading, keep your jacket in a covered, shaded place when not in use.
Howmuch should I expect to pay for a top-notch leather jacket?
Howmuch should I expect to pay for a top-notch leather jacket?
There is a wide range of prices for leather jackets based on your preferences. Suppose you're looking for a stylish jacket that will last for long time. Your budget should be between $250 and possibly $800. This is where some very high-quality leather comes into play.
Shopping
Is shopping safe at Martin jackets?
Is shopping safe at Martin jackets?
Martin jackets provide high security protocols to ensure a secure platform to buy your favorite genuine leather jacket. Hence, online shopping at our store is undoubtedly safer, and you can enjoy a lawless shopping experience.
Can I track my order?
Can I track my order?
You can quickly follow the progress of your order at any time. Following checkout, you will always receive an order tracking number when you place an order on our website. You can always track your order with this computer-generated ID.
How can my order be customized?
How can my order be customized?
You can send us your preferred measurements and details to stitch on the leather jacket. Our stylists will provide you with the jacket of your choice.
Dowe offer international deliveries?
Dowe offer international deliveries?
Yes, we offer worldwide shipping services to facilitate international buyers through our unique and stylish fashion pieces ade from pure leather. With the leading delivery partners, we will not put you on hold.
Can I cancel my order after its confirmation?
Can I cancel my order after its confirmation?
If you want to cancel an order after successfully placing it on our website, send us an immediate query and follow the instructions as stated in our cancellation policy.
Does Martin sell original jackets?
Does Martin sell original jackets?
Yes, we are committed to using only the best leather for our jackets. We provide something for every taste and price range, whether you're searching for a classic item
that will last or a bold statement piece.
SHIPPING
Are there any shipping charges?
Are there any shipping charges?
We offer standard shipping within the US on all orders. However, if you need your jacket faster or are located outside the US, there will be additional shipping charges.
How do I change my shipping address?
How do I change my shipping address?
If you want to change your shipping address, you can inform us within 2 working days after you’ve placed the order by sending an email.
What if I haven’t received my package yet?
What if I haven’t received my package yet?
After three weeks of order shipping, if you still haven’t received it, reach us at info@martinjackets.com and let us know. Please make sure that your shipping address is correct. We do not refund if an order gets lost in transit due to the wrong address.
RETURNS
How should I handle a jacket that is defective or arrived damaged during shipping?
How should I handle a jacket that is defective or arrived damaged during shipping?
We are always there to assist you. Please contact us at info@martinjackets.com within seven days of receiving your package. Share the image of the faulty product, and our staff will get in touch with you immediately.
I received my leather jacket, but it doesn't seem like what I expected. What could I do?
I received my leather jacket, but it doesn't seem like what I expected. What could I do?
Let us know right away by sending a formal complaint at info@martinjackets.com. Your concern is important to us, and we provide individualized solutions for each customer. Please see our return policy for more information on how to return or exchange an item.
ORDER & TRACKING
How will I get my order confirmation?
How will I get my order confirmation?
We keep you updated at every stage of the jacket production process. Martin sends you an email as soon as your order is approved and shipped.
Is it safe to share my credit card information on your website?
Is it safe to share my credit card information on your website?
Our top priority is keeping you secure. We don't retain your payment card information on file because of this. To guarantee that any information you give us is safe and secure, we employ SSL encryption.
Can I keep track of my order online?
Can I keep track of my order online?
We maintain your personalized profile for your ease. So, just log in to your account to track your order without any hassle. When your order is shipped, you will be sent an email with the complete tracking details.
What information do I need to provide at checkout?
What information do I need to provide at checkout?
You just enter your name, billing address, shipping address, and credit card information.