Shipping Policy
We aim to ship all orders quickly and efficiently. Please read our shipping guidelines below.
We offer free delivery across all states in United states for all order above $99/-
Order Processing Times
- Order Cutoff: Monday – Friday, 9AM to 6PM (PST)
- Handling Time: 2–3 business days
- Transit Time: 4–5 business days
Delivery Estimates
Standard Shipping: 6–8 business days (processing + transit)
Delivery times may vary due to location, weather, and courier delays.
Tracking Your Order
Once shipped, you will receive a tracking ID via email within 24 hours. You can monitor your delivery status in real time.
Lost or Stuck Orders
If your order is:
- Lost
- Returned to sender
- Stuck in customs
We will investigate and arrange a replacement with full tracking.
Shipping insurance is included for all orders.
Shipping Restrictions
We currently do not ship to:
- PO Boxes
- APO/FPO addresses
A physical address must be used at checkout.
Couriers Used
We partner with reliable carriers including:
- DHL
- FedEx
- USPS
- UPS
If your parcel shows “on hold” or delivery attempts fail, it is the customer's responsibility to coordinate with the courier.
Taxes & Customs Duties
All prices are listed in USD and exclude taxes/duties. Import fees depend on your country and are payable by the customer upon delivery.
Customer Support
For shipping inquiries:
Phone: +1 (526) 488-5239
Email: orders@martinjackets.com
Hours: Monday – Friday, 9AM–6PM (PST)