Shipping Policy

We aim to ship all orders quickly and efficiently. Please read our shipping guidelines below.

Order Processing Times

  • Order Cutoff: Monday – Friday, 9AM to 6PM (PST)
  • Handling Time: 3–4 business days
  • Transit Time: 5–6 business days

Delivery Estimates

Standard Shipping: 8–10 working days (processing + transit)

Delivery times may vary due to location, weather, and courier delays.

Tracking Your Order

Once shipped, you will receive a tracking ID via email within 24 hours. You can monitor your delivery status in real time.

Lost or Stuck Orders

If your order is:

  • Lost
  • Returned to sender
  • Stuck in customs

We will investigate and arrange a replacement with full tracking.

Shipping insurance is included for all orders.

Shipping Restrictions

We currently do not ship to:

  • PO Boxes
  • APO/FPO addresses

A physical address must be used at checkout.

Couriers Used

We partner with reliable carriers including:

  • DHL
  • FedEx
  • USPS
  • UPS

If your parcel shows “on hold” or delivery attempts fail, it is the customer's responsibility to coordinate with the courier.

Taxes & Customs Duties

All prices are listed in USD and exclude taxes/duties. Import fees depend on your country and are payable by the customer upon delivery.

Customer Support

For shipping inquiries:

Phone: +1 (526) 488-5239
Email: orders@martinjackets.com
Hours: Monday – Friday, 9AM–6PM (PST)