Shipment Info

Order Processing Time

  • Order Cutoff Time: Monday – Friday: 9AM to 6PM (PST).
  • Order Handling Time: 1-2 Business Days (Monday To Friday).
  • Transit Time: 4-5 Business Days (Monday To Friday).

Delivery Time frames

  • Standard Shipping: Estimated delivery is 5 to 7 business days from the date of order, depending on the destination.

Please note: Delivery time includes both processing and transit time.

Track your Order

Our shipping process is completely transparent. Once your order is shipped, you will receive a tracking ID via email within 24 hours. This allows you to monitor your shipment in real-time and stay updated until it reaches you. 

Lost or Stuck Order Shipment

In case your order is lost, returned to sender, or held up in customs, we will investigate and send a replacement with full tracking information. Your peace of mind is our primary goal; all orders come with shipping insurance. For further assistance regarding delayed, lost, and returned shipments, kindly check our Return and Refund Policy or contact our representatives via email.  

Shipping Restrictions

  • We do not ship to APO / FPO addresses or P.O. Boxes.
  • Please use a physical address and double-check your shipping details before placing the order.

Our Reliable Courier Partners

We use promising courier services such as DHL, FedEx, and USPS to ensure a hassle-free shipping. We ensure that our shipment policy meets your standards. If your parcel shows as “on hold,” or if delivery attempts fail, it’s your responsibility to coordinate with the courier company.

Taxes or Custom Fees

All the prices are listed in US dollars and exclude taxes and duties. Custom duties, tariffs, and import taxes depend on your country and are payable by you upon delivery. For further and detailed information, you may contact your local customs office.

Our Customer Support

For questions or assistance regarding shipping, please contact our support team during working hours:

Phone: +1 (526) 488-5239

Email: orders@martinjackets.com

Business Hours: Monday – Friday: 9AM to 6PM (PST)