Return and Exchange Policy

Our Promise

Our main objective at Martin Jackets is to provide high-quality products to ensure satisfaction. If you are not happy with your order, you may request an exchange, return, or refund. To make your shopping experience worry-free, we have a clear and fair Return and Refund Policy outlined below. 

Easy Return, Refund, and Exchanges

You may easily claim a return, refund and exchanges within 30 days of delivery if you are not satisfied with your purchase. 

Exchange/Return Policy

You can exchange or return your order within 30 days of delivery under the following conditions.

  • You received the wrong size or a defective item. 
  • The order doesn’t match the mentioned color or the provided description. 
  • The order is damaged or defective upon arrival. 

Note: Please note that custom-made items are not eligible for exchange. 

Process To Initiate Return Request

To initiate your exchange/ return process, contact us at support@martinjackets.com. Email a photo of the product, your receipt, and a clear description of the defect. You must submit your claim within 30 days of receiving your order. The exchange or return item must be in its original condition with all tags attached. The customer will be responsible for the return shipping cost.

Upon your return request, our team will provide you with a Return Authorization Number. Attach the number to the delivery box and return the item to the given address provided by our team.   

Refund Policy

You are eligible for a refund if:

The product you received has the wrong size or color.

The product you received is damaged or defective.

Your order didn’t arrive in the promised timeframe (based on your tracking details). 

How to Get a Refund

Contact customer support via email with order details and supporting evidence. Once your claim is reviewed or approved, refunds are issued within 3 business days back to your original payment method. In case your refund is on hold, we recommend that you check your bank account first. Your credit/debit card company or bank may take additional time to process and post the refund. Then, please check your bank. The customers should understand that processing time is required to post a refund, as some credit card companies may take up to 30 days to reflect the refund in the account. Our team will send you a confirmation email when your refund is processed. 

If you do not receive your refund within 10 business days after approval, please contact our team at support@martinjackets.com.

Order Cancellation

We offer an order cancellation policy, but the timing matters: 

  • Within 24 hours of placing the order: a full refund will be granted.
  • After 24 hours, within 3 days: 30% deduction will apply.
  • After 3 days: 50% deduction.
  • Once shipped, cancellation is not acceptable.

Note: All deductions are applied to the product price before shipping and taxes. 

Item is Damaged or Defective

Please check the item upon delivery. If the item you received is damaged or defective, please share a clear picture of it, address the issue via email. Our team will address your issue promptly. 

Restocking Fees

At Martin Jackets, we do not charge any restocking fee. You can shop with peace of mind, knowing returns and exchanges are handled fairly. 

Need Assistance?

We strive to make your shopping experience smooth, transparent, and reliable. Your trust means everything to us. If you have questions regarding our Return and Refund Policy, you can contact our customer support team at support@martinjackets.com. Our team is always happy to assist you.